Video conferencing – how to use zoom

Video conferencing – how to use zoom

Posted on May 19, 2020 at 1pm

We are now able to offer meetings via video conferencing using Zoom, Microsoft Teams, Facetime, etc as an alternative to face to face or telephone meetings.

This will enable you and your adviser to see and hear each other on the call. Our adviser will be able to share their screen so you can see the same information as you would at a face-to-face meeting. You will also be able to share your screen with them if there is anything you want them to see.

We understand that video conferencing might be new to you. If it is, we want to reassure you that there’s no need to be nervous. But, to help it go as smoothly as a face-to-face meeting we’ve created some guidelines to help you.

This guidance relates to Zoom:- 

  • 1. You will be provided with a link via an email from your adviser
  • 2. Please click it a few minutes before the scheduled start time
  • 3. If you have not used Zoom before it will prompt you to download Zoom
  • 4. If asked whether you want to open Zoom, click ‘Open Zoom’
  • 5. If asked about cookies, please click ‘Agree and proceed’
  • 6. Check that your speaker isn’t muted
  • 7. If asked, click ‘Test Computer Audio’ to confirm that both your speaker and mic are working
  • 8. Then wait for me to start the meeting
  • 9. You will then be asked whether you want to join the meeting with or without video; if you are happy, please click ‘Join with video’
  • 10. Then click ‘Join with computer audio’
  • 11. You should then be able to see and hear me.

Troubleshooting

The main two problems we tend to find people have are with sound and video.

If you cannot see or hear us, please move your mouse to the bottom left of the Zoom window where you will see ‘Mute’ and ‘Stop Video’. If either of these has a red line through them, please click them to remove the line. This will turn on your mic/ camera.

If you are still having difficulties, you will see the ‘Chat’ function towards the middle of the Zoom window. You can use this to type messages to us.

If you have any questions or queries about a scheduled meeting and how to use Zoom, please contact us.

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