Prosser Knowles Business Continuity Plan

Prosser Knowles Business Continuity Plan

Posted on March 18, 2020 at 11am


As the impact of COVID-19 is being felt by people around the world I am writing to you to let you know what we are doing to ensure that we continue to provide you with the advice and service that you need whilst prioritising the health of both our clients, employees and their families.

Although we have 4 offices, and therefore multiple bases from which to operate, we have been preparing the team to work remotely, but with a basic level of staff present at our Hartlebury office. Regardless, therefore, of where our staff are working, we will continue in our provision of financial advice. Emails and mobile phones will be responded to as normal and calls into any of the offices will also still be answered.

Our service to clients

We understand that you will also want to protect the welfare of you and your family by reducing your physical contact with people and therefore if you have any meetings booked with one of us, we shall be in touch the day before to discuss the best course of action.

We are able to offer the following alternatives to face to face meetings:

  • Call us, either on the usual number, or by clicking on the profile of the person you want to talk to on our website which you can find here
  • Email us, you can email any of our personnel directly from our website by clicking on the email address on their profile
  • Call the main number for the office nearest to you, a complete list is here
  • Talk to us via one of the online video services such as Skype or Facetime (The person you want to talk to will tell you know how)
  • In line with government advice we are limiting social contact and will ask that you work with us via one of these means.

Should you be unsure of who you need to speak with, please email providing your contact details, and someone will be in touch with you as soon as they can.

For 33 years, Prosser Knowles has been dedicated to the provision of financial advice and wealth management to our clients, and the team here is doing whatever it takes to ensure that you get the service and advice you have come to expect from us, even in these challenging times.

If you have any difficulties at all, please do not hesitate to get in touch with me directly.

Kay Crooke
Associate Practice Director
Call: 07494 986 710

Stay in touch

If you would like to keep up to date with current industry trends or receive details of our product developments, seminars, events and newsletters, just fill in your details below.

News Feed

Revealed: The value of financial advice

Financial advice can add real value to your life. Our guide looks at the ways financial advice can help you...

How the Pensions Lifetime Allowance works and what it means for your clients

Any client who makes substantial contributions to their pension, or has held their pension for many years, cou...

10 books with the best plot twists

The events of 2020 so far have been one unexpected turn after the other, as if we’ve collectively stumbled int...

What to do with your Child Trust Fund

Back in 2005, the Labour government were keen to tackle the issue of child poverty by giving every child in th...

10 ways you can spring clean your finances

Each year, the Great British Spring Clean encourages people to organise group clean-ups of local public spaces...

Market Update – September 2020

Written by Square Mile Investment Services. There has been considerable attention recently on the strong ra...

Managed Portfolio Service Monthly Newsletter

August 2020 Update Provided by Quilter Cheviot Despite global equities gaining 5% in July, it was another cha...

3 reasons clients should take financial advice on divorce

Divorce proceedings are challenging for anyone, but the financial implications can be particularly difficult t...

7 tips to increase your physical activity easily

We all know that regular exercise is essential for both physical and mental health. However, since gyms closed...

Income Protection or Critical Illness? Your complete guide

If you’ve ever thought about protecting you and your family if you’re unable to work, you’ve probably come acr...

Everything you need to know if you’re planning to become the Bank of Mum and Dad

As house prices continue to rise, increasing numbers of young adults are needing financial assistance to affor...

How to get a better work-life balance

How do you rate your work-life balance? It’s not uncommon for workplace pressures to affect our personal lives...

Coronavirus Update #8

Written by Square Mile Investment Services. Most investors will be familiar with the power of dividends: £1...

Managed Portfolio Service Monthly Newsletter

July 2020 Update Provided by Quilter Cheviot Investors will be pleased to see a relatively stable month come...

12 key points to consider before you start investing

Investing is a crucial part of a financial plan for many people. If you’re considering investing, whether for...