We are now able to offer meetings via video conferencing using Zoom, Microsoft Teams, Facetime, etc as an alternative to face to face or telephone meetings. These can be held using a computer, mobile telephone or tablet.
This will enable you and your adviser to see and hear each other on the call. Our adviser will be able to share their screen so you can see the same information as you would at a face-to-face meeting. You will also be able to share your screen with them if there is anything you want them to see.
We understand that video conferencing might be new to you. If it is, we want to reassure you that there’s no need to be nervous. But, to help it go as smoothly as a face-to-face meeting we’ve created some guidelines to help you.
The main two problems we tend to find people have are with sound and video.
If you cannot see or hear us, please move your mouse to the bottom left of the Zoom window where you will see ‘Mute’ and ‘Stop Video’. If either of these has a red line through them, please click them to remove the line. This will turn on your mic/ camera.
If you are still having difficulties, you will see the ‘Chat’ function towards the middle of the Zoom window. You can use this to type messages to us.
If meeting using a laptop:
If meeting using a mobile phone or tablet, you will be prompted to download the app.
If your adviser doesn’t admit you to the meeting within 15 minutes, you will be removed from the lobby. If this happens, you can try joining again.
Some features of Teams aren’t available to guests.
You can also join Teams Meetings using your calendar if you were sent a meeting invite and saved it to your calendar – just click on the link in your calendar diary and follow the above steps depending on which device you are using.
You could also meet with your adviser using FaceTime if you have an apple telephone or tablet (and have the feature enabled in your settings), or by WhatsApp.
If you would like a video meeting with your adviser or have any questions or queries about a scheduled meeting and how to use the video conferencing method agreed, please contact us.
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